Job Description
vCIO (Client Strategy Manager)
Full-time | West Palm Beach, FL
We’re a fast-growing Managed IT Services Provider (MSP) looking for a vCIO to join our team. Also known as a Client Strategy Manager internally, this role is all about being a strategic partner to our clients — helping them align technology with their business goals, plan ahead, and make smart decisions that reduce risk and drive growth.
This is not an account manager or sales role. It’s a mix of business advisor, technology translator, and proactive relationship builder. You’ll be the go-to person for clients when it comes to their IT strategy — someone they trust to connect the dots between their business needs and our technical solutions.
What You’ll Do
Lead regular Strategic Business Reviews (SBRs) with client stakeholders
Develop and maintain strategic roadmaps and budgets for each client
Build strong, ongoing relationships with client decision-makers
Identify risks, gaps, and opportunities across security, compliance, and operations
Translate technical findings from our Technology Alignment team into client-facing recommendations
Collaborate with internal teams (CTMs, Solutions Engineers, Project Managers) to scope and prioritize initiatives
Coordinate proposals and solution designs with Solutions Engineers
Monitor the execution and business impact of projects and service initiatives
Contribute to internal standards and alignment processes across the company
Support client onboarding and help refine our approach over time
What You Bring
Required:
Strategic client-facing experience in an MSP, SaaS, or IT services environment
Working knowledge of IT infrastructure (networks, servers, cloud, cybersecurity, Microsoft 365, etc.)
Ability to connect technology to business value — not just features, but outcomes
Confidence presenting to both technical teams and executive leadership
Clear, concise communication — written, spoken, and visual
Strong organizational skills and the ability to juggle priorities
Nice to Have:
Familiarity with ConnectWise, IT Glue, N-able, or Microsoft 365 administration
Understanding of EOS, TruMethods, or similar frameworks
Background in IT consulting, account management, or technical leadership
What Success Looks Like
Your clients view you as a true strategic partner
You help reduce reactive noise by driving proactive planning
You influence client satisfaction, retention, and growth
You contribute to improving our internal processes and delivery standards
About Us
We’re not your typical MSP. We run on EOS, believe in doing things right the first time, and take pride in creating real impact for our clients and our team. We’re big on collaboration, big on growth, and serious about doing work that matters.