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Cinerama Guest Services Representative (part-time)

vulcan_7

Cinerama Guest Services Representative (part-time)

Seattle, WA
Paid
  • Responsibilities

    Seattle's Most Epic Movie Experience attracts people from all over the world who seek the best movie-going experience possible. Seeing a film at Cinerama is an extraordinary event requiring a superior staff. As a crew member at Cinerama, you will be the face of the business. And you’ll likely smile a lot because, hey, you work at the best theater on the planet! We're looking for team players with excellent customer service skills who are looking for a flexible, part-time schedule.

    Let’s take a look at your soon-to-be responsibilities:

    • Sell, assemble and serve high-quality concessions items (including alcoholic beverages) to guests in a friendly, helpful and efficient manner
    • Sell theatre tickets and Cinerama-branded merchandise as needed
    • Greet guests, answer questions, and resolve any concerns
    • Uphold Cinerama’s high standards and deliver entertaining company-wide programs
    • Control access to the theatre by greeting guests, scanning tickets, and directing guests to their reserved seat
    • Monitor auditoriums for picture/sound quality, temperature, lighting and guest behavior
    • Enforce MPAA ratings to keep underage guests from accessing auditoriums with adult content
    • Enforce WSLCB and in-house alcohol enforcement policies
    • Operate point-of-sale terminals and make accurate change
    • Perform daily concession maintenance duties
    • Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas
    • Assist with other functions as instructed by Management leads

    As a team member at Cinerama, you will be required to demonstrate:

    • A calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests
    • Good verbal communication skills as well as math and cash handling skills
    • Comfortable communication and cooperation with guests, supervisors, peers, subordinates, vendors or partners
    • Ability to meet tight deadlines under minimal supervision

    Qualities we seek:

    • Experience in customer service is a plus, but not required
    • Food and beverage / concessions experience a plus, but not required
    • Ability to work in high-volume and fast-paced situations
    • Appreciation and support for our unique atmosphere
    • Attention to detail
    • Ability to work independently and take direction
    • Class 12/13 Mixologist Permit (within 15 days of hire)
    • Washington State Food Worker Card (within 15 days of hire)
    • Eighteen years of age or older
    • Interest in the arts (especially film) is a plus, but not required
    • Ability to enjoy your time at work!