THIS POSITION REQUIRES A PASSION FOR CREATING THE FINEST TOOLS FOR JOURNALISTS AND AUDIO/VIDEO PRODUCERS. WE ARE A SMALL IT DEPARTMENT THAT CONCENTRATES ON THE WORKFLOWS AND SOFTWARE NEEDED TO MAKE GREAT PODCASTS, MUSIC STREAMS, AND VIDEOS. WE SUPPORT A VIBRANT RADIO FACILITY THAT HOSTS LIVE CONTROL ROOMS AND A TIRELESS NEWSROOM. THE IDEAL CANDIDATE WILL KNOW ALL ABOUT THE PRODUCTION OF AUDIO AND VIDEO CONTENT, WILL HAVE WORKED WITH AUDIO A LOT, AND WILL HAVE IT EXPERIENCE. SCRIPTING AND CODING ARE A PLUS.

DAY TO DAY, THIS POSITION PROVIDES END-USER AND BACK-END SUPPORT FOR MEDIA-SPECIFIC SYSTEMS, SUCH AS RADIO AUTOMATION (LIKE DAVID AND NEXGEN), PRODUCTION (AVID PRO TOOLS, PREMIER), ON-AIR CALL MANAGEMENT (PHONEBOX), NEWSROOM SYSTEMS (NEWSBOSS), VIDEO PRODUCTION SYSTEMS (TRICASTER), MUSIC SCHEDULING SOFTWARE (MUSICMASTER).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Designs, installs, and maintains production workstations for creative-types.
2. Monitors the health of VMware servers – mostly ones that move, convert, or organize audio.
3. Responds to technical requests from end users for repair, training, and information.
4. Provides OS patches and app-level software upgrades.
5. Works with software vendors to design and optimize our facility to best meet our end-users’ needs.
6. Creates clear and friendly documentation for end-users.
7. Follows Standard Operating Procedures as set by WNYC Engineering and IT departments.
8. Documents solutions and contributes to a knowledge base for reference as part of trouble-reporting systems.
9. Maintains all technical areas in an organized and safe condition including all installations of broadcast and production IT equipment as well as any staging, workbench and testing facilities.

 OTHER DUTIES AND RESPONSIBILITIES

1. Works closely with the WNYC Business IT department in troubleshooting, repair and documentation of systems as related to the core enterprise network or systems.
2. Acquires and maintains an in-depth knowledge of WNYC operations and its technical facilities; especially as these relate to broadcast and production systems.
3. Participates in any training seminars, classes, workshops, etc. recommended by WNYC.
4. Performs additional duties as needed.

SKILLS, KNOWLEDGE AND ABILITIES

• Very strong team orientation - required
• Excellent communication and interpersonal skills - required.
• Proficient with PC hardware deployment, server and LAN/SAN architecture and have expertise with PC and Mac operating systems - required.
• Knowledge of audio and video, editing, mixing, storage and redundancy - required
• Knowledge and understanding of current radio station and recording studio practices - required
• Organized, a methodical troubleshooter, and able to manage time wisely – required.

EDUCATION, EXPERIENCE AND PROFESSIONAL LICENSES OR CERTIFICATES

• 3 years experience working with LAN- and SAN-based digital audio systems in a broadcast or recording studio environment – preferred
• A+ Certification - preferred
• MCSE or equivalent - preferred
• Audio Engineering Degree - preferred
• Radio Station and/or Recording Studio Experience - preferred

THIS POSITION IS COVERED BY A COLLECTIVE BARGAINING AGREEMENT BETWEEN NEW YORK PUBLIC RADIO AND SAG-AFTRA.