At WRRK, we believe that every company should have a world-class customer service organization. So we built an on-demand customer service team.
We recruit and retain the best Customer Service Professionals we can find (we call our teammates Pros for a reason) and offer white-glove email, chat and phone support to companies (and their customers) around the world; delighting clients' customers and resolving their issues as a service.
Visit our website to learn more about what we offer our clients: www.wrrk.com
WHAT PROS DO:
- Provide support by answering customer inquiries via voice, email, and chat.
- Communicate with internal teammates, clients, and account managers about services and trends in order to resolve customer inquiries and exceed service delivery standards.
WHAT YOU NEED:
- Customer Support (CS) experience.
- Ability to multitask. For example: Ability to listen and talk to a customer while typing to research issues or reviewing and updating customer account information.
- Ability to work in a fast paced setting.
- Consistent attendance.
- Ability to maintain a professional demeanor even during challenging customer interactions.
- Ability to effectively communicate and interact with team members, management, clients, and customers.
- Empathy for customers.
- Troubleshooting experience with online software.
- Strong desire to get things done for the sake of the customer and the business.
- Computer and consistent internet access. Mobile devices other than laptop computers are not sufficient.
- Attention to detail.
- TALK/LISTEN: Pros are required to actively listen and speak with customers for the majority of their work hours.
- COMPUTER, KEYBOARD, AND MOUSE: Pros are regularly required to navigate Customer Support softwares, input customer information, conduct research, communicate online with teammates/management/clients/customers.
CURRENT SHIFTS (PT and FT available):
- WEEKDAYS and WEEKENDS US business hours
- 8a-4p CST
- 9a-5p CST
- 10a-6p CST
- 11a-7p CST
- Emphasis on WEEKENDS. Especially looking for support Fri/Sat/Sun. Let's talk about your availability. :)
Apply now and join our team of Pros!