Job Description

FULL- TIME SEASONAL CUSTOMER SERVICE PROFESSIONALS - WORK FROM HOME!

IN ORDER TO BE CONSIDERED FOR THE POSITION, YOU MUST APPLY HERE:

HTTPS://WWW.WRRK.COM/I/JOB/CUSTOMER_SERVICE_PROFESSIONAL ———

At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch.

So that’s what we do. We provide dependable and empathetic, USA-based, remote customer support for online e-commerce brands.

We are looking for motivated, tech-savvy, detail-oriented customer service professionals with strong communication skills, to provide our clients and their customers with the best possible customer experience.

_US-BASED APPLICANTS ONLY (MUST RESIDE IN TX, GA, AZ, CO, OH, NC, LA, PA, TN)_

WHAT THAT MEANS:

• Help customers via phone and/or email and online chat to ensure they have the best possible experience
• Triage and resolve customer support inquiries/issues effectively and in a timely manner.
• Collaborate with the wrrk team to improve processes and outcomes
• Multitask while maintaining attention to detail and quality
• Take ownership of issues and see them through

WHAT YOU WILL NEED:

• You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
• Comfortable and able to provide phone support
• You must have access to a dedicated, quiet workspace
• Experience with online CRM’s and Helpdesk software.
• Strong data entry/typing skills (50+ WPM preferred)
• Excellent verbal and written communication skills with strong attention to detail and grammar.
• Make good judgment decisions in accordance with policies and procedures.
• Well rounded technology capability to ensure all systems, both hardware and software, are functioning properly.

WHAT WE OFFER:

• Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
• Paid training
• Set schedules – 40 hours/week with flexible shifts available
• Career advancement opportunities
• Medical, vision and dental benefits for full-time permanent employees

————- TO BE CONSIDERED FOR THE POSITION, YOU MUST APPLY HERE: HTTPS://WWW.WRRK.COM/I/JOB/CUSTOMER_SERVICE_PROFESSIONAL

Company Description

Dependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.