Mr. Handyman of Calgary is one of the 170 independently owned and operated Mr. Handyman franchises in North America. We are a premier service provider in maintaining, repairing and improving private and commercial properties. We strive to deliver a consistently exceptional customer experience that builds trust and loyalty, positively impacting the people and communities we serve.
To cope with our rapid growth, we are looking for suitable candidates for the position of Customer Service Representative.
You will be a key member of this small, family-owned, informal and friendly team. You are responsible for handling service requests and related communications with our customers in a manner that show respect and courtesy.
You are self-motivated, energetic, detail-oriented and enjoy helping people. You are driven to provide the highest level of customer satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Answer customer inquiries
Book and schedule appointments for our service technicians
Communicate and review jobs with service technicians
Resolve customer issues and manage customer complaints
Communicate with customers regarding changes in schedule or job scope
Make appointment confirmation and follow-up calls
Identify and follow-up on future opportunities.
Perform administrative functions like data entry, payment processing, securing materials, rental equipment and/or tools to complete a job
Perform other duties as assigned by your manager
Job Requirements:
Out-going, enjoy interactions with others
Previous customer service or sales experience preferred
Construction industry/building maintenance services background is an asset
Strong written and verbal communication skills
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Data entry with 45 wpm typing skills
Detail-oriented
Team player who can work independently to support the team
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!