Aaron Guevara

Bachelor's

Cyber Security Systems

University of Idaho Student Technology Center

Technical Support Representative

- Pro vided tech n ical su ppo rt an d tro u blesh o o tin g services to stu den ts an d staff - Man aged u ser acco untsand permissio n s, en su rin g secu re an d efficien t access to u n iversity - Do cu men ted h elp desk tickets an d reso lu tio n s, en h an cin g fu tu re tro u blesh o o tin g effo rts - Su ppo rted n etwo rk co n n ectivity issu es, co n tribu tin g to campu s-wide IT in frastru ctu re reliability - Gain ed au th o rized access to th e n etwo rk man agemen t system, demo n stratin g tru st an d - August 2 0 2 1 -June 2 0 2 2 - Hurricane Coƀee Co - Lead Barista - Mentored and assisted co-workers throughout the day - Served customers promptly and enthusiastically in a fast-paced drive-through coffee kiosk - Exceeded expectations and created a warm and individualized experience - Counted the till at the end of the shift and deposited the day's cash at the bank