Adam Lane
Location
Reno, NV
Roseville, CA
Education
U
University of Nevada-Reno
August 2010 - June 2014
degree
Bachelor's
major
Business Education
minor
Entrepreneurship
G
Granite Bay High School
Work Experience
B
Biometrics4All
Operations Manager
Irvine, CA, US
September 2020 - present
company
Biometrics4All
title
Operations Manager
overview
- Manage Global orders for various implementations, coordinating complex integrations and enterprise
- Harmonize Global Customer Support, Global Implementation, and Engineering departments to address
- Recent projects include Submission protocol migrations in all of CA, NV, and WA state. Alongside
- Grew Support and Implementation departments under my tenure to stabilize B4All. Trained Teir1 and Tier2 agents to better handle complex development tasks
- Reduced delivery time and increased order bandwidth with enhanced implementation policies and order
- Engage with existing customers following product lifecycle and forecasting future areas for growth
- Adaptability for an evolving state of expectations, created a workspace of agile and thriving staff, well
C
Capital Live Scan
Director of Business Development
Sacramento, CA, US
June 2014 - December 2020
Skills
Languages
EnglishSpanish
Skills
Accounts ReceivableAdaptabilityAdministrative OperationsAgile MethodologyAttention to DetailBrand ManagementBusiness DevelopmentBusiness MarketingBusiness to Business CommerceCommunication SkillsContract ManagementCoordination SkillsCritical ThinkingCultural ActivitiesCustomer SupportData ManagementEmployee OnboardingEntrepreneurshipFaceTimeForecasting SkillsKnowledge of EngineeringLogistics OperationsMicrosoft ExcelMicrosoft OfficeProduct LifecycleSelf MotivationSoftware as a ServiceSoftware DebuggingTime ManagementWeb Design