Aditi Jha
Location
Tempe, AZ
Noida, India
Education
A
Arizona State University-Polytechnic
August 2023 - April 2025
degree
Master's
major
Technology Management
A
Arizona State
Work Experience
V
VMware
Technical Support Engineer Level
July 2019 - July 2023
company
VMware
title
Technical Support Engineer Level
overview
- Mentored and led a team of 8 technical support engineers, facilitating issue resolution
- Managed 50+ key accounts with my team for software support within Android and Windows ecosystems
- Addressed 20+ support requests daily using a ticketing system to maintain efficient incident management with a customer satisfaction of
- 80
- Managed bug reporting and resolution processes through JIRA, resolving 10+ JIRA tickets every 2 weeks
- Established a comprehensive technical knowledge repository, enhancing team resources and fostering
Skills
Amazon Elastic Compute CloudAmazon Virtual Private Cloud (VPC)Amazon Web ServicesAndroid (Software)Apple Mac SystemsBody WeightBug ReportingBusiness Process ImprovementBusiness to Business CommerceCloudwatchComputer NetworksConsultingContinuous IntegrationC++ (Programming Language)CryptographyCustomer SatisfactionDatabasesEcosystemsElasticsearchEntrepreneurshipEthical HackingIncident ManagementInformation TechnologyIssue Tracking SystemsJava (Programming Language)JenkinsJIRAKnowledge of EngineeringKnowledge of FinanceLinuxMalwareMicrosoft WindowsMySQLNetwork AdministrationNetwork ArchitectureNetwork PerformanceNmapNutrition and DieteticsProblem SolvingProcess AutomationProgramming LanguagesPython (Programming Language)Safety PrinciplesSnort (Software)Strategic ManagementTechnical SkillsTechnical SupportVirusesVmwareVulnerability