Adrian Lujo
Location
Orlando, FL
Education
O
Oregon State University
May 2021 - September 2023
degree
Bachelor's
major
Computer Science
U
University of Central Florida
Work Experience
T
Transact Campus
Technical Support Manager
January 2024 - present
company
Transact Campus
title
Technical Support Manager
overview
- Managed team of twelve support engineers to maintain CSAT and SLA metrics above 95% goal
- Developed processes and internal training to drive efficiency in team operations
- Reported quarterly trends, performance, and plans to the General Manager of business line
T
Transact Campus
Technical Support Engineer L1 L2 L3 Lead Engineer
January 2021 - present
L
LSQ Funding Group
Credit Operations Analyst
January 2020 - December 2021
L
LSQ Funding Group
Data and Risk Analyst
January 2018 - December 2020
Skills
AccountingAlgorithmsAnalytical ThinkingApplication Integration ArchitectureBusiness AdministrationBusiness StrategiesCloud ComputingCommercial BankingComputer ArchitectureComputer ProgrammingContainerizationC++ (Programming Language)CreativityCredit InsuranceCredit RisksDashboardsDatabasesData StructuresDecision Making SkillsFinancial UnderwritingInformation TechnologyInnovationJavaScript (Programming Language)LeadershipMetricsMicrosoft AzureNetworking SkillsOperational SystemsProblem SolvingProduct DefectProduct LinesPython (Programming Language)Quality ManagementRestful APIsRisk AnalysisRisk AversionSoftware as a ServiceSoftware EngineeringSplunkSQL DatabasesTableau (Software)Technical SupportTesting (Software)Unit TestingWeb ApplicationsWeb Development