Adriana Kendall

Bachelor's

Management

AMAZON

RETAIL SALES ASSOCIATE

• Ask great questions to help identify customer needs and exercise great judgement in handling requests or difficult customer interactions. • Introduce customers to exciting Amazon products and service that facilitates discovery of anything Amazon has to offer including device demonstrations in a simple and accessible way. • Utilize inventory management systems to scan, process, and count product. • Demonstrate devices and other products to customers. • Assisted customers with product selection, payment, and product returns. • Processed cash, credit, and check transactions accurately and efficiently. • Stocked shelves, rotated inventory, and ensured accuracy of pricing. • Maintained a clean and safe working environment in the sales floor area. • Provided friendly and helpful customer service. • Developed and maintained strong relationships with customers. • Resolved customer complaints in a timely manner. • Utilized product knowledge to recommend best-suited items for customers. • Collaborated with team members to ensure customer satisfaction.