Aiza Viryam

Bachelor's

Management Information Systems

ABL Inc

IT intern

- Designed and delivered SharePoint end-user training presentations to various departments to optimize site usage - Developed and maintained network documentation of computer and network system setups through tables and diagrams for more efficient troubleshooting and system enhancements - Improved accuracy of IT inventory by facilitating a project that implements a method of tracking IT equipment used within the company for accountability and identification purposes - Collaborated with team members in reviewing and revising standard operating procedures to keep up with regulatory compliance and performance quality - Generated solutions in response to IT help desk requests and authored work instructions for the department to initiate swift responses and maintain knowledge base