• Oversee customer onboarding process from technical implementation through training of Admin Users
• Clearly translate technical requirements to non-technical customers to ensure clarity and confidence in decisions
• Advise customers on best practices for designing, implementing, and scaling their Customer Success programs
• Create “champion” users with each customer to drive product adoption and future renewals
R
Receipt Bank
Partner Success Consultant
New York City, NY, United States, 10075
October 2018 - September 2019
R
Rendia, Inc.
Customer Success Manager
Baltimore, MD, United States of America
August 2017 - September 2018
M
Morgan State University Board of Regents Office
Administrative Assistant
New York City, NY, United States, 10075
May 2016 - July 2017
M
Morgan State University Office of The President
student assistant
September 2013 - May 2016
See 3 More
Fun Fact
I'm named after a former KC Chiefs RunningBack
Passion
Politics and Journalism
Skills
Technical skills
htmlsql
Skills
CoachingCollaborative Problem SolvingComputer Software TrainingConsultingCustomer RelationsCustomer ServiceProblem SolvingProject ManagementRelationship Building