Alex Pugel

Master's

Cyber Security Systems

eBryIT

Computer Technician

- Installed appropriate security patches to eliminate security vulnerabilities - Supported employees with advanced troubleshooting on helpdesk tickets - Configured new employee work stations, including all hardware, software and peripheral - Updated software versions with patches and new installations to close security loopholes and protect users - Identified hardware issues caused by component failures using approved diagnostic tools - Conferred with vendors to obtain replacement hardware or software and escalate more - Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions - Installed, configured, and setup PCs in all stores for optimal operation and reporting - Documented repair processes and helped streamline procedures for future technical support - Backed up data each evening, helping alleviate lost information following malware incident