Alex Wu

Location

New York City, NY
Metuchen, NJ
Education
    New York University
    September 2020 - May 2025
    degree
    Bachelor's
    major
    Computer Science
Work Experience
    New York University
    Help Desk Support Assistant
    New York, NY, US
    June 2022 - present
    company
    New York University
    title
    Help Desk Support Assistant
    overview
    - Monitored back-end server systems and developed front-end web services for Bobst Library Technology - Worked directly with the library's software/hardware (computer imaging, security, printing services, etc - Handled help desk escalations through tickets System ServiceNow or phone, following up on outstanding requests and ensuring timely resolution - Assisted staff with general IT duties (software installation / hardware troubleshooting) in the main office - Aided faculty and students in computer-related problems, including troubleshooting and manual repair
    Horizon Blue Cross Blue Shield New Jersey
    Enterprise Applications Department IT Intern
    Newark, NJ, US
    June 2023 - August 2023
    iD Tech Tutoring Camp
    Programming and Mathematics Tutor
    New York, NY, US
    October 2020 - November 2021
Skills
Languages
ChineseEnglish
Skills
Agile MethodologyAlgebraAlgorithmsAudio Signal ProcessingBackendBitbucketCausal InferenceComputer ArchitectureComputer-Generated ImageryComputer ProgrammingComputer SecurityComputer VisionConfluenceC++ (Programming Language)CreativityDashboardsData ManagementData ResearchData ScienceData StructuresDeep LearningEmbedded ComputersEnterprise Software ApplicationsFront End Software DevelopmentGeometryHelp DeskHTMLJava (Programming Language)JavaScript (Programming Language)Knowledge of MathematicsLinear AlgebraLinguisticsMachine LearningMaintenanceMATLABMatplotlibMicroservicesMicrosoft OfficeMongoDBNumerical AnalysisObject-Oriented Software DevelopmentOperational SystemsPandasParallel ComputingPascal (Programming Language)PrintingProblem SolvingProduct Information ManagementPython (Programming Language)PytorchResearch SkillsRobotics Design and ProductionSafety PrinciplesSalesforce.ComSciPySeleniumServer SystemsServicenowSoftware EngineeringSplunkSpreadsheetsSQL DatabasesSystem AvailabilityTeachingTeam WorkingVertical IntegrationWeb Services