Alexandria Johnson

Bachelor's

Communication

America Express

LEARNING AND PERFORMANCE SPECIALIST

- Enthusiastic about developing confident, emotionally intelligent individuals who are motivated to pursue self-discovery Provided outstanding training and development professional with over 13 years of experience in the banking and training industry. A visionary leader with a proven history of success in areas such as customer service, credit analysis, management, compliance, claims, underwriting lending, consumer/business banking, fraud, AML, and disputes. An analytical thinker who proactively plans for trends by analyzing KPIs and utilizing her vast network to help fill positions and promote from within. The exceptional combination of independence, analytical expertise, and meticulous attention to detail is further enhanced by an unwavering recognition of the boundless potential that arises from the synergy of collaboration and teamwork. Designed and delivered training programs to enhance employee skills and performance in areas such as communication, leadership, teamwork, and customer service. Assessed training need by identifying gaps in employee knowledge and skills through assessments and evaluations and develop training plans accordingly. Developed engaging and informative training materials, facilitated discussions, activities, and exercises to increase and encourage active participation and knowledge retention. Utilized visual aids, microlearning, role-playing simulations, gamification, technology-based tools, and reflective exercises. Additionally, employing a diverse array of innovative methodologies, including but not limited to the GROW model, ADDIE, Blooms' Taxonomy, SAM, action learning, and experiential learning, Phillips ROI, Blooms, CIPP, and Kaufman's approaches to provide maximum results. Offered constructive feedback and coaching to help team members to improve their performance and develop skills. Extended ongoing support to participants even after the training is completed. This includes follow-up sessions, access to resources, and opportunities for further development to reinforce learning and ensure long-term success. Monitored progress and effectiveness of training programs by evaluating participant performance and collecting feedback. Collaborated closely with managers and department heads to understand training needs and align training