Alfonso Lira

Bachelor's

Management Information Systems

Hilton Austin Convention Center

Associate Field Services Technology Manager

- Project Management & Vendor Management - Work with Hotels Finance director to define a budget plan for a time period expense related to hardware - Work with project managers to coordinate meetings with contractors, consultants, Hilton IT Cluster - Managers and Hotel management to provide status of current IT projects and upcoming IT projects - Work with Hilton Support Technology Center and IT Cluster Manager to insure the contractors and vendors will deliver the business objectives, minimize business disruption and avoid deal and delivery - Technical Leadership - Participate in corporate IT department meetings to ensure Hilton technical standards are implemented in the property - Evaluate property technology needs and advice solutions to improve profit, operations, and guest - Prepare a status report of technical and operational activities for each property in my feeder area - Advice General Manager, Hotel Manager, Finance director and property ownership of maintaining and supporting the property technology infrastructure including servers, backups, property LAN/WAN, PBX - Systems Administration - Manage the day to day activities in the Technology Department. Ensure all network equipment, servers - Coordinate with contractors and work with Hilton Support Technology Center to upgrade and replace - Coordinate with contractors to install new ethernet LAN cable in different areas of the hotels - Install and test approved software program changes - Work with Security Director to manage all staff proximity cards and user passwords - Provide remote or onsite support to all end users in different Hotels - Create email accounts and distribution list - Ensure all point of sales and credit card terminals are in good working conditions by conducting routine - Re-image old and new computer systems with Hilton corporate custom Image - Record proper technology documentation of completed projects for each manage property in my feeder - Work with Hilton Support Center to manage disaster recovery and ensure regular daily backups are - Preform preventative maintenance and equipment repairs - Monitor and maintained proper inventory of hardware and software licensing - Ensuring technical objectives and business initiatives are being follow per Hilton standards - Act as a liaison between the hotel and external IT vendors and service providers - Manage and hire staff by recruiting, selecting, orienting, and training new IT employees - Projects Accomplished, 1. (Admin Network) refresh all servers (7), (27) laptops, (85) PCs. Cisco router and switches refresh with Cisco Meraki. 2. (Guest Network) Work closely with contractor and overview the project installation of new Fiber and Ethernet cable runs from the MDF to the IDF's and guest rooms. Work