Ali Al-Hejab

Bachelor's

Computer Science

Intel

IT Specialist

- Provide technical assistance and support to Intel employees, resolving hardware and software issues promptly to ensure seamless operations - Manage and troubleshoot desktops, laptops, and peripherals, including installations, configurations, and hardware replacements - Collaborate with cross-functional teams to implement, maintain, and upgrade IT systems and infrastructure within Intel's guidelines - Respond to user inquiries and service requests, oăering comprehensive support via phone, email, and in-person interactions - Maintain accurate documentation of IT processes, configurations, and issue resolutions to contribute to a knowledge-sharing culture - Monitor and proactively address IT security concerns, ensuring compliance with Intel's security policies and industry best practices - Participate in the planning and execution of IT projects, including system upgrades, migrations, and deployments - Assist in the development and delivery of user training programs to enhance the technical skills of Intel employees - Collaborate with vendors to troubleshoot and resolve hardware and software issues, ensuring eĆcient communication and timely problem - Stay abreast of emerging technologies and industry trends to provide recommendations for continuous improvement and optimization of Intel's IT infrastructure