Allison Paley

University of Pennsylvania · Class of 2015

University of Pennsylvania

MBA

Management

New York City, NY

Speaks Chinese and English

Identity verified

Allison Paley

University of Pennsylvania · Class of 2015

University of Pennsylvania

MBA

Management

New York City, NY

Speaks Chinese and English

Identity verified

Education

University of Pennsylvania

MBA, Management

August 2013 - May 2015

University in St Louis

Skills

Advertising CampaignsAsset ClassesBusiness AdministrationBusiness EfficiencyBusiness PartnershipsBusiness Process ImprovementCapital MarketsConsultingCultural ActivitiesCustomer AnalyticsCustomer ExperienceCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionDashboardsData AnalysisDecision Making SkillsDigitizationEmployee OnboardingEmployee RetentionGrowth StrategiesHedge FundsInternational SalesKnowledge of AdvertisingMarketingMarket LiquidityMentoringMonetizationMoney InvestmentsOperational ExcellenceOperations ManagementOrganizational ArchitecturePost-merger IntegrationsPredictive Data AnalysisPrivate Investment in Public EquityProject ManagementReal EstateReal Estate FinanceSalesSales DevelopmentStrategic AlliancesStrategies of PricingSuccess Driven PersonTeam ManagementTeam WorkingTillage Process

Work history

HUMANQ

HEAD OF CUSTOMER OPERATIONS

September 2021 - present

- Customer Success - Achieved 100% customer satisfaction, 90% customer retention and maintained an NPS of 90 by cultivating meaningful relationships with customers and optimizing end-to-end customer experiences - Sales E…

XANDER AN AT&T COMPANY

DIRECTOR OF STRATEGY

May 2018 - September 2021

- Operational Efficiency - Drove increased operational efficiency through indepth - International Strategy - Originated $500MM of incremental revenue through strategic partnerships in international markets across EMEA, A…

DELOITTE CONSULTING

MANAGER

October 2015 - May 2018

- Organizational Design - Unlocked $250MM in synergies through - ARPALEY@GMAIL.COM - 917-674-6969 - HEAD OF OPERATIONS - Digital Transformation - Led a 15-person technology team in a digital transformation, realizing $48…

GENERAL ELECTRIC

REAL ESTATE CAPITAL MARKETS ASSOCIATE

January 2009 - June 2013

- Streamlined reporting and insights on $8B US & international hedge fund, limited partnership, and private investment portfolios of GE Pension assets to determine liquidity and funding needs of each asset class - Co…