Alvira Meman

Bachelor's

Business

Robinhood

Customer Experience Associate

• Acted as the first line of support for customers with suspected security concerns, including: password reset requests, account login, and privacy activity. • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences. • Protected the company from social engineering attempts by carefully following account handling policies and procedures. • Communicated with customers using email channels. • Educated users on how to use the Robinhood app and on investing fundamentals. • Delivered outstanding service by resolving customer issues efficiently and empathetically Influence customer happiness and loyalty metrics.