Amanda Osaji

Bachelor's

International Marketing

Villanova Unit Help Desk

- Resolved hardware and software problems for faculty, staff, and students, providing excellent customer service and support - Contributed to the development of user manuals and documentation, making it easier for end-users to navigate and troubleshoot common issues - Participated in team meetings and provided valuable insights on improving help desk operations and enhancing - Streamlined and improved the efficiency of the help desk ticketing system, resulting in reduction in response time