Ana LeBlanc

Bachelor's

Anthropology

Speech Pathology

FlynnO'Hara Uniforms

Sales Associate (2016-2018) | Trainer (2019 - Present)

• Assisted in the direction and supervision of associates engaged in sales, inventory-taking, and in performing guest services. • Reviewed station schedules for accuracy. • Promoted legendary customer service by ensuring associates are greeting and assisting customers; responded to customer inquiries and concerns in a professional and timely manner. • Promoted the use of product knowledge as a tool to enhance employee productivity, sales and service levels. • Maintained a visually appealing store, ensuring proper housekeeping; visual merchandising and organization are kept to the highest standard. • Complied with all policies and procedures related to the opening and closing of the store, cash register transactions, bank deposits and daily cash reconciliations. • Assisted Store Manager and Assistant Manager in taking time to effectively orient new employees, set clear performance expectations, train, and coach; give constructive performance feedback. • Maximized all email capture in order to ensure optimal customer communication. • Travelled to in-school events and off-site projects. • Prepared and oversaw physical inventory, receiving of merchandise and reporting discrepancies. • Ensured compliance with all applicable laws, company policies and procedures.