Ana Santiago

Location

Phoenix, AZ
Los Angeles, CA
Education
    Arizona State University
    August 2023 - June 2026
    expected degree
    Master's
    major
    Social Work
    California State University
Work Experience
    Mutual of America
    Associate Operation Specialist
    Phoenix, AZ, US
    October 2023 - present
    company
    Mutual of America
    title
    Associate Operation Specialist
    overview
    - Facilitated comprehensive data management tasks using Salesforce, contributing to error-free data input and database maintenance - Collaborated seamlessly with cross-functional teams to optimize data collection processes, enhancing overall - Assisted in developing and implementing data entry procedures, providing insights for efficiency and accuracy - Conducted quality checks on entered data, rectifying discrepancies for consistent and reliable data - Trained new hires, ensuring a smooth onboarding process
    Mutual of America
    Associate Operation Specialist
    Phoenix, AZ, US
    October 2023 - present
    State Farm Insurance
    Claim Specialist Total Loss
    Tempe, AZ, US
    June 2023 - October 2023
    State Farm Insurance
    Claim Specialist Total Loss
    Tempe, AZ, US
    June 2023 - October 2023
    Civic Financial Services
    Transaction Coordinator I
    Redondo Beach, CA, US
    November 2022 - April 2023
    See 15 More
Skills
AgricultureAnalytical ThinkingBehavioral AnalysisBusiness ProcessesBusiness Process ImprovementCalendar ManagementCarrying out AssessmentsCognition ProcessingCommunication SkillsCredit ReportsCultural ActivitiesCustomer ServiceDatabasesData CollectionData Entry SkillsData IntegrityData ManagementData VisualizationDiversity AwarenessEarly Childhood EducationEditingEmployee OnboardingEncompassFinancial SecuritiesHealth CareHome CareInsurance Claim ProcessingIntellectual DisabilitiesIntervention PlanningKnowledge of FinanceKnowledge of MathematicsLexisLoansMaintenanceMicrosoft OfficeMicrosoft OutlookMultidisciplinary ApproachNegotiation SkillsNotetaking SkillsOffice ProceduresPresentationsProcessing of Input OrdersProfessional ServicesProject ManagementPsychologyQuality AuditingQuality ManagementReal EstateReceptivityRegulatory ComplianceSafety PrinciplesSalesSalesforce.ComSchedulingSelf MotivationService QualitySocial WorkStakeholder ManagementStrategic ThinkingTeam ManagementTelephone SkillsTherapeutic Behavior ManagementTransportation ManagementWell-being and Personal Care