• Work with team members to run and clean the store.
• Key holder and shift leader for both morning and night shifts.
• Received and ship various products.
• Greeting every customer as they come in.
• Determined charges for movies rented or bought, collected payments and/or arranged for billing due to late fees
• Changed marquee upon request.
• Confer with customers by telephone or in person to provide information about late movies, special promotions, missing discs, and to re-rent/buy movies over the phone. Cancelled accounts upon request and obtain details of complaints from customers to further fix any problems.
• Check to ensure that appropriate changes were made to resolve customers’ problems
• Solicit sales of new or additional services/products.
• Help out managers by teaching new employees how to work the job.
• Cash out customers in a timely manner while cleaning all their items.