Andrea Villa

Bachelor's

Psychology

Lucile Packard Children's Hospital

Clinical Care Assistant

- Greets and assists patients with initial questions regarding appointments, payments, schedules, etc - Schedules patient care appointments and maintains patient-physician appointments for new and returning patients, using the scheduling system - Schedules ancillary services for patients and provide appropriate instructions - Assists lab with sample collections and provide procedure instructions to patients - Helps sit patients in designated rooms based on procedure/appointment type - Assists physicians with new patients by providing additional procedure information and treatment options - Helps patients understand their coverage and payment options based on treatments and procedures - Supports a team of 5 physicians with administrative work