Andrew Robinson

Location

Landenberg, PA
Kennett Square, PA
Education
    Pennsylvania State University-Penn State Brandywine
    August 2019 - December 2024
    degree
    Bachelor's
    major
    Security Services and Technology
Work Experience
    Penn State IT Service Desk
    IT Support Specialist
    University Park, PA, US
    May 2023 - present
    company
    Penn State IT Service Desk
    title
    IT Support Specialist
    overview
    - Provide technical support and assistance to students and faculty, averaging 30 to 40 cases per week - Diagnose and troubleshoot hardware and software issues, ensuring minimal disruption to academic activities - Ensure data security and privacy through account management, password resets, and access permissions - Conduct one-on-one consultations to educate users on best practices for IT security and software utilization - Maintain accurate and up-to-date documentation of support tickets and resolutions in the service desk system - Participate in regular training sessions to stay updated on emerging technologies and IT best practices - Proactively identify opportunities to improve IT support processes and enhance the user experience
    Mixologist
    customer service
    December 2021 - present
    Creative Flooring
    Project Manager
    Newark, DE, US
    June 2019 - August 2019
Skills
Administrative OperationsAgile MethodologyBeverage ProductsBudgeting SkillsBusiness Process ImprovementComputer SecurityConfluenceConstruction and Installation of FloorsConsultingCost ReductionC++ (Programming Language)CreativityCustomer Account ManagementCustomer ServiceData AnalysisDatabase AdministrationData SecurityData VisualizationDecision Making SkillsGoogle SuiteHard Work and DedicationHTMLIT Project ManagementJava (Programming Language)JIRAKnowledge of FinanceManagement AccountingMicrosoft AccessMicrosoft ExcelMicrosoft OfficeNegotiation SkillsNetworking SkillsOperating ExpensesProblem SolvingProcurement ManagementProfessional ResponsibilityProgramming LanguagesProgress ReportsProject PlanningPython (Programming Language)Resource AllocationRisk AnalysisSafety PrinciplesSalesSchedulingScrum MethodologySelf MotivationSoftware EngineeringSQL DatabasesStock ControlTableau (Software)Technical SupportTelecommunicationsUser AssistanceUser ExperienceWriting Documentation