Angel Romero

Location

Katy, TX
Education
    Houston Community College
    June 2019 - December 2022
    degree
    Associate's
    major
    Computer Science
    Houston Community College
Work Experience
    World Market Center
    Customer Service & Operations Manage
    Katy, TX, United States, 77494
    May 2025 - present
    company
    World Market Center
    title
    Customer Service & Operations Manage
    overview
    • Increased in-store conversion rate from 24.1% to 31.3% (+30% relative) and UPT by 33% (3.0 - 5.0) through Plant the Seed, a proprietary engagement framework of my authorship integrating data analytics dashboards, sales scripts, and cross-merchandising strategies, supported by POS system reporting and Excel-based KPI tracking. • Reduced average wait time by 22% and improved CSAT from 81% to 93% by implementing process automation systems, optimized staff allocation, and real-time resource management tools, including digital queue tracking. • Developed and maintained digital performance tracking systems for WMCC metrics using spreadsheet automation, driving growth from 0 to 5 sign-ups per week through targeted coaching and conversion optimization techniques
    CVS Health
    Shift Supervisor
    Houston, TX, United States, 77250
    July 2024 - May 2025
    Targe, Inc.
    Tech Specialist
    June 2023 - July 2024
    HEB
    E-commerce Representative
    Houston, TX, United States, 77250
    September 2021 - October 2022
    HEB
    Customer Service Representative
    Houston, TX, United States, 77250
    July 2019 - October 2022
Skills
Languages
EnglishSpanish
Skills
Adobe Creative CloudAgile MethodologyAlgorithmsApple Mac SystemsAttention to DetailAuditing SkillsAutomationBusiness EfficiencyBusiness Process ImprovementBusiness Process Model and NotationCapacity PlanningCapacity UtilizationClean Code PrinciplesCommunication SkillsComputer SimulationControl SystemsConversion MarketingConversion Rate OptimizationCoordination SkillsC Sharp (Programming Language)Customer ExperienceCustomer RetentionCustomer SatisfactionCustomer ServiceCycle CountingCycle Time VariationData AnalysisData ModelingData ProcessingData StructuresData ValidationDecision Making SkillsDecision Support SystemsDelivery of ProjectsDiscrete Event SimulationE-CommerceElectronicsEnterprise Software ApplicationsExcellence in ServiceExtract Transform Load (ETL)Food SafetyHard Work and DedicationHuman-Computer InteractionInformation TechnologyInventory Management SoftwareJava (Programming Language)KanbanKnowledge BasesLeadershipLinear ProgrammingLinuxLive ScriptMentoringMerchandisingMetricsMicrosoft ExcelMicrosoft WindowsMicrosoft WordMobile Device ManagementNegotiation SkillsNumerical AnalysisObject-Oriented Software DevelopmentOffice SuiteOperations ResearchOrder PickingPerformance ManagementPerformance MonitorPoint-of-sale SystemsProblem SolvingProcess AutomationPython (Programming Language)Quality ManagementResource ManagementRoot Cause AnalysisSalesScalabilityScenario TestingSchedulingScrum MethodologySensorsService OrientationService QualitySimulationsSoftware DebuggingSoftware TroubleshootingSoftware Version ControlSpreadsheetsStatistical Process Control (SPC)Stock ControlSuccess Driven PersonSystems EngineeringSystems ModelingTeam ManagementTeam WorkingTime ManagementUMLUpselling SkillsUser AdoptionUser-Centered DesignWorkflows
Hobbies
Chess
Reading
Creative Writing