Angel Stricklen

Bachelor's

Human Resources

Amazon, Inc

HR Assistant

- Handle customer absence claims end to end and contact customers to inform them of resolution, when - Assess new claims and make accurate classifications about the type of absence required - Contact employees as needed and keep them updated on the status of their claim - Ensure all tasks and decisions are rendered within SLA - Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question - Escalate gaps in resources as appropriate - Quickly escalate high-impact/large-scale issues to leadership