Angelica Castillo

Bachelor's

Sociology

Nomad Health

SENIOR OPERATIONS ASSOCIATE CLINICIAN SUPPORT

- Remote - Spearheaded a revenue-boosting initiative by designing and implementing a targeted recruiter experiment, which identified key candidate - Managed and executed training initiatives during organizational restructuring, overseeing material development, scheduling, and delivery for internal and outsourced teams, ensuring a smooth transition and enhanced expertise through effective resource coordination and cross-functional collaboration - Utilized strong negotiation skills to draft and secure contracts, consistently achieving robust profit margins while establishing mutually - Contributed to product enhancement as a user experience tester by working closely with product and engineering teams, identifying and resolving bugs, and ensuring the delivery of an optimized product that exceeded user expectations - Led coaching calls with clients to discuss escalations, engaging in empathetic, solution-focused conversations and conducted training sessions - Monitored and analyzed client engagement metrics to provide actionable insights, optimizing follow-up strategies and enhancing conversion - Managed a Zendesk ticketing project that involved coordinating cross-functional efforts to improve data capture processes, resulting in a 40