Angelica Jefferson

Ph.D

Education

CAE HEALTHCARE

Clinical Specialist

- The Clinical Specialist is responsible for providing clinical expertise, delivering web-based and onsite product demos, with a focus on the adult learning, simulation methodology, educational tools and technology, consultancy, and clinical medicine - Assists with the growth and development of the CAE North American sales team through product education (e.g., consulting and training) initiatives, and sales demos - The Clinical Specialist functions as an educational clinical expert within the zone to ensure initiatives are achieved vs - Focus is on delivery of CAE Healthcare sales demos, both virtually and live, as needed - The Clinical Specialist ensures the Zone Sales Team has product education from a clinical perspective - Enabling the TSM to present each product in the most effective manner possible - The Clinical Specialist provides technical support (simulator troubleshooting) in collaboration with the customer service and technical support to ensure the needs of the customer are met in a timely manner - The Clinical Specialist provides active participation in the overall growth and development of the zone - Provides clinical sales demonstrations for potential and existing CAE clients - Coordinates product education initiatives, including educational design (with the guidance of the Academy) to ensure it meets with all current teaching methods - Participates in product design, research, and development requirements for new and emerging educational products as applicable - Attends zone education conferences to meet with customers, attend workshops, and can leverage emerging trends in the marketplace as assigned - Collaborates with customers in the development of educational programs - Participates as a team member in department work and in team meetings - Applies Word, Excel, Outlook, and PowerPoint knowledge at an intermediate level of Microsoft application, Windows OS, Mac OS, and iOS. Utilizes a unique presentation tool - Enters data appropriately into Salesforce: entering all client demo notes for accurate follow up by salesperson - Works closely with Customer Support, and Zone Manager to ensure technical support is available and a trouble ticket is resolved swiftly when and if identified while conducting a demo experience - Works collaboratively with Customer Support if onsite and the system requires troubleshooting - Demonstrates continuous learning and applies skill and knowledge to facilitate individual department and organizational goals/standards - Stays current with regulations related to education and Information Technology - Research class materials, department ideas, and organizational/healthcare related topics - Applies research, new concepts/information, and best practices to program content or methodology - Develops commercial strategy for growth of patient simulation market in given territory, and execute sales plan accordingly Drives Territory Sales Manager funnel development through analytics, install base, and programs, while supporting technical discussions with customers