Anisha Kollati

Master's

Computer Science

Northern Illinois University

Network Analyst

- Provided IT support for students and staff, resolving issues related to network Wi-Fi connectivity, hardware, and software problems efficiently - Installed and configured network devices such as routers, switches, access points, and printers, contributing to a stable and secure campus network - Assisted in monitoring network performance using tools like SolarWinds, and supported firewall rule deployments on Cisco and Palo Alto devices to enhance security - Maintained virtual environments using VMware, provided VM provisioning, and supported hybrid cloud optimization through basic AWS automation tasks - Escalated critical network outages and performance issues to seniors, leveraging network monitoring tools like SolarWinds, and ServiceNow to track, diagnose, and manage incidents, ensuring swift resolution of high-priority issues to maintain operational continuity - Participated in IT projects, including upgrading network cabling, expanding network capacity, and educating peers on troubleshooting techniques to reduce IT support load - Conducted research on routing protocols like OSPF and BGP, evaluating their applicability and performance in modern network architectures and root cause analysis of network issues using tools like Wireshark and SolarWinds - Supporting professors in course preparation and grading, leading discussions, holding office hours, providing academic support to students, assisting with research, and ensuring compliance with university policies