Ann Taylor Nguyen

Bachelor's

Psychology

Braven

Program Management Lead Intern (Product)

• Acted as main point of contact for 400+ participants in Braven’s Professional Mentorship Program across all regions (San Jose, Chicago, New York, Newark). • Completed 2,000+ cold calls, emails, voicemails, text messages, and all necessary follow up. • Implemented mobile outreach process that increased rate of calls from 70 to 230 within 5 hours. • Researched and matched participants based on career pursuits and experience resulting in 85% reporting they would not have secured the job without the support of their mentor. • Tracked participants’ progress through outreach and survey results with 52% accepting a high-quality opportunity during the program. • Hosted recruitment training for 11+ interns. • Surpassed the record for highest checklist completion ever with a 45% increase compared to the last program. • Interview candidates post-program to receive feedback and ensure quality improvements.