Annika Williams

Bachelor's

Business Administration

Marketing

Loudoun County Public Library

Library Assistant Substitute

- Ensured the accurate tracking and availability of library materials, contributing to efficient inventory management, enhancing the organization and accessibility of the library's resources - Achieved efficient daily operations, successful program coordination, and outreach efforts by collaborating closely with a dynamic team of library professionals, measured by completed tasks and positive patron feedback - Demonstrated a strong commitment to the library's mission by actively engaging with patrons, measured by increased program participation and positive feedback, and contributed to expanding the library's outreach to a broader audience - Facilitated community access to library services by providing expert guidance on printing, scanning, and copying within a new payment kiosk system, leading to a significant uptick in service usage - Demonstrated proficiency in troubleshooting and resolving tech-related issues, effectively improving patrons' technological literacy, and bolstering their confidence in using digital resources. Dedicated two hours to assist a patron with their personal device, ensuring the necessary skills and confidence to navigate and troubleshoot technology challenges - Conducted personalized research and reference assistance based on patron requests, connecting older and disabled patrons with access to information and services such as local internet providers and governmental assistance services