Anyssa Marez
Location
Rio Rancho, NM
Albuquerque, NM
Education
T
Tonsorial Academy of Cosmetology and Barber Styling
June 2015 - June 2016
degree
No Degree
major
Cosmetology
M
Mesa Community College
Work Experience
C
Concentrix
Advisor 2 Customer Service
July 2022 - present
company
Concentrix
title
Advisor 2 Customer Service
overview
- Core Responsibilities
- Handle inbound service calls and provide accurate account and product information
- Understand and strive to meet or exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat, and/or email communications
- Multitask and navigate through multiple systems
- Read client legal disclosures verbatim
- Understanding HIPAA Law (the privacy act
M
Mark Pardo Salon/Spa
Experienced Cosmetologist
February 2017 - May 2022
T
Toni AND Guy Fashion Square Salon
Receptionist/Salon Assistant
May 2015 - February 2017
S
Shoppers Supply
Cashier and Clothing Associate
September 2014 - May 2015
I
InMotion Dance Company
Hip Hop and Cheer Instructor
January 2014 - September 2014
Skills
Ability to MultitaskColoringCommunication SkillsCoordination SkillsCultural ActivitiesCustomer SatisfactionCustomer ServiceGreeting of GuestsHairstyling and Hair CareHealth Insurance Portability and Accountability Act ComplianceInterpersonal SkillsLeadershipMerchandisingMetricsMicrosoft OutlookMicrosoft PowerPointMicrosoft WordProblem SolvingProduct Information ManagementTeam WorkingUser AssistanceWell-being and Personal Care