Appolonia Redmon

Location

Folkston, GA
Education
    Georgia Southern University
    May 2015 - July 2019
    degree
    Bachelor's
    major
    Psychology
    minor
    Information Technology (IT)
    coursework
Work Experience
    Ibotta, Inc.
    agent lead
    October 2022 - present
    company
    Ibotta, Inc.
    title
    agent lead
    overview
    Drive a positive customer experience by building relationships and providing solutions to any problems that may arise. • Assist agents with any question via Zendesk chat to deliver a high-quality customer service experience • Identify trends, areas of concern and escalate them with Jira to reduce customer irritants. • Complete audits/ special projects that are assigned to ensure operational improvement
    Ibotta, Inc.
    ecommerce agent
    June 2022 - October 2022
    Ibotta, Inc.
    CPG agent
    October 2021 - June 2022
    Casa De Esperanza
    INTErN
    Houston, TX, United States, 77250
    August 2019 - September 2020
    Georgia Southern University
    assistant
    August 2017 - July 2019
    See 1 More
Fun Fact

I'm really good at looking like I have my life together.

Passion

meeting deadlines, targets or goals

Skills
Collaborative Problem SolvingCommunicationCustomer ServiceGoogle AppsMicrosoft OfficeRelationship Building
Volunteer
    Bulloch county animal schelter
    September 2016 - July 2019
Leadership
    Mock Mediation
    French Club
Hobbies
Cooking
Reading
Traveling