Archana Pradhan
Location
Daly City, CA
Vadodara, India
Education
S
San Jose State University
August 2019 - May 2021
degree
Master's
major
Engineering and Industrial Management
G
Gujarat Technological University
Work Experience
V
Valvoline, and McGraw Hill Education
Problem Manager
December 2017 - May 2019
company
Valvoline, and McGraw Hill Education
title
Problem Manager
overview
- IT Service Management
- Conducted Root Cause Analysis for accounts such as Ashland
- Problem Management
- Valvoline, and McGraw Hill Education to resolve high priority issues
- Customer Management
- Led weekly meetings with engineers to reduce the time to diagnose
- Lean Management
- SQL
- Worked with sectors such as Networking, Cloud, Storage & Linux
- Engaged with customers to gather feedback, and incorporate it into
- MS Office
- Python, R
- Met 100% of Service Level Agreements (SLAs) with customers