Arisha Islam

Bachelor's

Psychology

CALL CENTER REPRESENTATIVE

- Served as a front- line leader and main point of contact to provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service - Helped City agencies improve their service delivery by providing accurate and consistent data tracking and analysis of all service requests of the customers using excellent soft skills - Evaluated customer information to explore issues and develop potential solutions using analytical and problem solving skills - Developed teamwork skills in diverse environment to network closely with Managers, Supervisors, Quality Assurance team, Tech team and Escalation line to meet customers' demands and to invent new content that will help with customer and associate experience