Ashley Pearce

Location

North, SC
Newark, DE
Education
    University of North Carolina at Pembroke
    August 2020 - May 2024
    degree
    No Degree
    major
    Psychology
    Louisburg College
Work Experience
    SelectQuote
    Quality Assurance Representative
    Overland Park, KS, US
    July 2021 - June 2023
    company
    SelectQuote
    title
    Quality Assurance Representative
    overview
    - Recommended improvements to systems and procedures for increased productivity - Contributed to business growth by confirming customer satisfaction with service and quality - Delivered feedback to increase quality and adherence to call-handling protocols - Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate - Supported development and implementation of improved quality control initiatives and processes - Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations
    H&r Block
    Team Lead
    Newark, DE, US
    January 2023 - May 2023
    FedEx Ground
    FedEx Package Handler
    Newark, DE, US
    November 2018 - July 2021
    University of North Carolina at Pembroke
    Phoneathon Caller -- Student Phonathon Caller
    Pembroke, NC, US
    August 2020 - June 2021
    Santana Roofing
    Assistant
    Newark, DE, US
    January 2017 - July 2020