Audrey-Ann Theodore

Bachelor's

Liberal Arts and Sciences

The Farm Soho NYC

Community Manager

- Performing all check-ins at the Front Desk with a welcoming demeanor - Building relationships with potential customers and members - Managing email communications and sales inquiries - Training new hires - Sorting high volumes of incoming mail, and packages received from various carriers - Managing virtual mailbox requests (scans, shreds, check deposits, package and mail forwarding,) for over - 600 virtual mailboxes - Answering member inquiries(via phone, email), addressing complaints in a timely manner - Conducting virtual and onsite tours for Private Office rental - Staying up-to-date with all Third party platforms and CRM software (Pipedrive - Reviewing Daily reports and work with the management team to finalize weekly and monthly reports that - Tracking and ordering Office and Kitchen supplies/equipment - Attending weekly meetings with the CEO, to discuss product marketing and services - Assisting Members with troubleshooting on their electronic devices