Austin Wu

MBA

Business Administration

Vonage

Software Engineer

Product Management: • Owned all aspects of product launches, from ideation to deployment, releasing over 25 Video API’s annually while meeting 100% of company’s release metrics. • Created product roadmap and feature release timelines in collaboration with Product Managers, increasing releasing efficiency by 30%. • Conducted primary research with healthcare client to identify pain points and software enhancements to improve interface between patients and their providers while strengthening relationship with company’s largest client. Leadership and Cross-Functional Collaboration: • Led daily scrums with Software Developers and QA Engineers to facilitate issue identification and resolution. • Managed and trained three Associate QA Engineers to ensure adherence to QA processes and best practices. • Collaborated with cross-functional team members to identify issues and deploy solutions to address user pain points, resulting in 40% increase in user satisfaction. Process Improvement: • Identified areas of improvement and created automated tests, increasing test coverage from 60% to 80%. • Collaborated with Engineering and Product Managers to improve automation and eliminate QA testing gaps to speed up company’s release process by 50%. • Developed and executed technical plan to migrate testing service from Jenkins to GitHub Actions, resulting in up to 3x faster run times. Data Analysis: • Analyzed data and created dashboards to identify features with the highest failure rates, pinpointing opportunities to debug software and improve user experience. • Owned and monitored Video API health dashboard and reported issues to management to ensure software stability, resulting in a 40% decrease in failure rate.