Awa Jobe

About Me

IT graduate with two plus years of technical customer support and more than (8) years of non-technical customer support experience both in-person and remote.

Location

Silver Spring, MD
Education
    Bowie State University
    August 2017 - May 2021
    degree
    Bachelor's
    major
    Information Technology (IT)
Work Experience
    Zeiders Enterprises, Inc.
    ADMINISTRATIVE/ CUSTOMER SUPPORT
    Bethesda, MD, United States, 20894
    February 2022 - present
    company
    Zeiders Enterprises, Inc.
    title
    ADMINISTRATIVE/ CUSTOMER SUPPORT
    overview
     Plan and track program data using MS Excel and Access, to include creating and maintaining database for statistical tracking. Plan and develop monthly program calendars using MS PowerPoint and Publisher to be used for purposes of marketing, outreach, presentations, and briefs.  Resolve customer questions and problems in timely manner regarding IT automation systems. Research, evaluate, and provide feedback on problematic trends and patterns.  Determine nature of problem (routine, user error, software malfunction, etc.). Assist functional users in entering data and resolving technical software problems/malfunctions.  Create customer support documentation, including how-to guides.  Onboard new customers by providing training and relevant materials
    Snap Entertainment
    Administrative Assistant
    Bethesda, MD, United States, 20894
    February 2019 - April 2020
    Snap Entertainment
    Photobooth Operator
    College Park, MD, United States, 20742
    February 2019 - April 2020
    Geeks Electronics
    Technical Intern
    Hyattsville, MD, United States
    January 2019 - June 2019