Azalea Lovato

Bachelor's

Digital Marketing

CARVANA

Senior Specialist

Acquired extensive knowledge in the registration procedures and guidelines of various states throughout the country; as a result, prepared and processed paperwork with a 95% accuracy rate Researched registration inquiries daily from a 200 + weekly JIRA ticket queue and produced effective, long-term solutions for various teams; significantly reduced time frame to resolution and pending cases by focusing on high-quality work Managed registrations for high-profile accounts and provided an exceptional, seamless experience for customers by following a highly efficient workflow; resulted in completing registrations well before the deadline and maintained a 99% accuracy rate Identified and reported inaccuracies and trends found in registration research reports analyzed; collaborated with multiple teams, leadership, and vendors to create data-driven solutions that resulted in the reduction of errors by 60% Prioritized and quickly resolved escalated registration issues by following a careful, in-depth investigation process with the executive team; as a result, de-escalated cases while simultaneously providing customers with an enjoyable experience Trained peers as a captain of the registration research team, presenting knowledge and resources in a clear, organized manner Handled a high volume of incoming and outgoing mail requests; ensured mail was prepared and sent to the proper locations Established meaningful connections with cross-functioning teams, vendors, and DMVs through frequent collaboration via email, in-person, and phone