Benjamin Sears

Bachelor's

Biomedical Engineering

Scotts Miracle Gro

SENIOR QA ANALYST

- Led a team of 7-10 Developers and 4-5 testers in the Custom Web Apps group to evaluate and manage all new - Successfully managed testing 10 major web releases and release testing for 3 mobile apps. Managed testing for subscription program to validate customers plan data was correct - Tested the direct-to-consumer ecommerce platforms selling products across major 7 brands. Led programs during the IT cloud transformation from Magento and Shopify to Salesforce - Enhanced multiple customer-facing mobile applications iOS/Android testing by identifying and addressing gaps in the testing process, making continuous improvements - Planned and executed test plans and helped resolve over 500 quality issues with developers. Created over 600 - Analyzed customer support tickets to review customer issues to identify defects and coordinate with remote - Set up test milestones and plans, updated Jira tickets and coordinated execution across the QA team - Ran and created regression suites for testing microservices using Postman that supported all applications - Analyzed hardware data flow from mobile apps to backend databases using Google Cloud Platform - Trained users in business requirements, system functionality, and demonstrated application functionality in weekly retrospectives. Created instructional materials and coached peers in best practices - Conducted interviews, providing feedback to HR and leadership for hiring decisions - Facilitated review of customer support tickets and reviews to implement story improvements and resolve - Drove the team to meet project deadlines and milestones consistently through effective planning and execution