GUEST EXPERIENCE EXPERT AND GM COUNCIL REPRESENTATIVE
AURORA, CO, US
January 2019 - present
company
GAYLORD ROCKIES RESORT AND CONVENTION CENTER
title
GUEST EXPERIENCE EXPERT AND GM COUNCIL REPRESENTATIVE
overview
- Answer calls and fulfill guests' requests ranging from transportation, reservations, billing questions, or food delivery to room. Fulfill ticket orders for seasonal events held in convention center. Work independently to create high level of guest satisfaction. Process room reservations. Maintain constant communication with guest during their length of stay to ensure positive experience