Bertha Makuku

Location

Portland, OR
Malawi, Malawi
Education
    Pacific University
    August 2023 - May 2024
    degree
    MBA
    majors
    Business Administration
    Management
    Malawi Institute of Management
Work Experience
    TNM
    ACCOUNT RELATIONSHIP MANAGER PROMOTED
    Lilongwe, MW
    June 2022 - August 2023
    company
    TNM
    title
    ACCOUNT RELATIONSHIP MANAGER PROMOTED
    overview
    - Managed Existing Contracts: Oversaw and ensured the successful execution and renewal of contracts with financial institutions, addressed any issues and negotiated terms to meet both parties' needs - Acquired New Customers: Identified and pursued new business opportunities within the financial sector - Client Relations: Built and maintained relationships with key clients, achieving a 98% customer retention rate - Process Improvement: Implemented Six Sigma methodologies, cutting process inefficiencies by 25 - Developed Sales Strategies: Designed and implemented strategic initiatives to drive sales growth and enhance - Analyze Performance Metrics: Regularly review and analyze performance metrics to assess the effectiveness of sales strategies and make data-driven adjustments
    TNM
    CONTRACT SALES ASSISTANT
    MW
    November 2017 - June 2022
    TNM
    Mobile Money Operation Officer
    MW
    September 2013 - November 2017
    Airtel
    Customer Care Executive
    Lilongwe, MW
    April 2011 - September 2013
Skills
Acquisition of CustomersAdaptabilityAdministrative OperationsBusiness AdministrationBusiness DevelopmentBusiness EfficiencyBusiness Process ImprovementCall CentersCommunication SkillsContract ManagementCustomer Communications ManagementCustomer Demand PlanningCustomer ExperienceCustomer Relationship ManagementCustomer RetentionCustomer SatisfactionCustomer ServiceCustomer SupportDatabasesDigital MarketingEmpowerment SkillsEvent ManagementFinancial AccountingFinancial InstitutionHootsuiteInnovationKnowledge of FinanceLeadershipMarketingMarket ResearchMarket ShareMaster of Business Administration (MBA)Microsoft OfficeNegotiation SkillsNetworking SkillsPerformance ManagementPresentationsProblem SolvingProduct Information ManagementProfit-Based Sales TargetsProject ManagementRetention RateRevenue GrowthRisk AnalysisSalesSales ReportsSales StrategySix Sigma MethodologyStakeholder EngagementStrategic ManagementStrategic ThinkingSubscription ManagementTeam WorkingTechnical Skills