Bianca Parami

Master's

Information Technology (IT)

Garmin

Product Support Specialist

- Efficiently answer and solve customer technical inquiries regarding Garmin product and service disruptions and troubleshoot via telephone, email and chat - Must - Ensure customer - Proficiently communicate interactions with customer contacts via internal tools - Identify, diagnose and report product defects utilizing internal tools - Remain - Develop and maintain department and company image and philosophy to the public - Become an expert in Garmin products, features and capabilities for one or more product - Become an advocate for the Garmin Support Center and support and communicate the resource to Garmin customers - Must meet or exceed - Timely completion of tasks and/or projects of basic complexity within defined process - Thoroughly documents work in an - Works collaboratively and professionally in a team - Consistently works with team leader to improve personal and team - Understands Garmin's Mission Statement, Vision, Values and Product - Support's Vision and enthusiastically exhibits a desire to see Garmin succeed - Additional essential functions for bilingual Product Support Specialist - Translate - Product Support content to assist customers in their native language - Become an - Travel arrangements - Technical Troubleshooting - Customer support needs - Windows XP/Vista - Service desk support - Call Center Operations - Computer maintenance - Friendly, positive attitude - Communication - MS Office - Team management - Supervision