- Enrolled in and passed Computing Fundamentals (A+) where the fundamental methodologies of working as an information technology (IT) support professional
- Emphasis on hands-on experience deploying, securing, and maintaining computing technology. Topics include operating systems (OSs), security concepts, hardware and networking, virtualization and cloud computing, mobile devices, and operational procedures
- Enrolled in and passed Network+ Certification Training, where the fundamental methodologies were learned to securely establish, maintain, and troubleshoot networking systems and devices
- Emphasis on designing, configuring, managing, and maintaining secure wired and wireless networks. Topics include switching and routing management, firewalls, policies and procedures, hardening, security, and optimization of networking technologies