Brandon Lopez

About Me

Analytical, solution-focused Engineer prepared to excel in an entry-level position. Former Technical Support for Epic Systems on Technical Services Team


Madison, WI
Pleasanton, CA
    Colorado School of Mines
    August, 2012 - May, 2016
    Chemical Engineering
Work Experience
    American Family Insurance
    IT Help Desk Analyst
    Madison, WI, United States
    December, 2017 - present
    American Family Insurance
    IT Help Desk Analyst
    • Contracted position, in which I manage support and triage cross-application issues for the employees of American Family. Maintain software on corporate machines to ensure active installations were functional and in compliance. Position entailed support of hardware and record keeping for active clientele to keep base systems operational for end-users. ● Client Relations ​– Kept regular direct interaction with insurance agents to diagnose and troubleshoot issues. Actively worked to make sure frustrated users were able to communicate their issues, and ensured there would never be a lack of next steps in the case of an issue not progressing. ● Collaboration ​– Assisted neighboring departments in testing shared applications to identify inefficiencies and other pain points within shared applications used in corporate infrastructure.
    Epic Systems
    Technical Support Specialist
    August, 2016 - July, 2017
Fun Fact
Even though I grew up in California, I love the cold and snow. I like living in areas that get lots of Winter weather.
Animals and pets Video games Computers
Technical skills
Chemical Engineeringpl/sqlprocess improvementProficient in SolidWorks, COMSOL, Polymath, basic C++ and Java, and Microsoft Office (Excel, Word, PowerPoint).Proficient Labratory skillstesting and design
Ability to follow procedures accurately► Collaboration Skills: Well-developed ability to thrive in team-oriented environments and ensure all goals are met; builds excellent relationships and rapport with diverse colleagues at all organizational levels.customer support• Dedication to completing tasks within the specified deadlinesEfficiencyEngineering♣ Familiar with most laboratory instrumentation.Microsoft OfficeProject Coordination• Quick thinking during times of pressure along with outstanding long-memory, strong mathematical skillsSoftwareTechnical Support
    Habitat for Humanity East Bay
    July, 2017 - October, 2017
    The National Society of Leadership and Success
    Society of Hispanic Professional Engineers
    Society of Hispanic Professional Engineers
    The National Society of Leadership and Success
Habitat for Humanity volunteer
animal shelter volunteer