Briana Fletcher

About Me

Future Systems Administrator, Bowie State University Graduate, Former IT Student Trainee at US Census Bureau


Laurel, Maryland
New Orleans, Louisiana
    Bowie State University
    September, 2013 - May, 2017
    Computer Networking and Telecommunications
    Information Technology (IT)
Work Experience
    U.S. Census Bureau
    Student Trainee
    Suitland, MD, United States
    May, 2016 - September, 2017
    U.S. Census Bureau
    Student Trainee
    • Facilitated the return of any leased Census Bureau assets, track the status of leased assets, and pre-configure any appropriate assets before deploying. • Assist in annual inventory by locating IT equipment and having them processed • Updated assets in Sunflower Systems to proper divisions, users, and locations • Used an inventory log to track assets returning and leaving the warehouse • Maintained inventory control policies and procedures • Kept careful track of inventory via database systems such as Access based Equipment Manager • Gathered monitors and peripherals for surplus • Gathered equipment for new hires • Installation of dual monitors Assemble work at home kits • Providing technical support to Census’ Lan Technology Support Office via departmental wide maintenance, installation, configuration, and inventory of their technological assets and equipment. • Currently assisting with a departmental wide migration from standard desktop station to laptops • Assist with the maintenance and deployment of laptops for Census Bureau employees and staff • Perform technology supporting tasks including both laptop drive erasing and laptop imaging using SCCM • Perform the installation of any supporting/auxiliary equipment including docking stations and monitors • Encrypt laptop drives via McAfee Drive Encryption software • Log, manage, and resolve incident tickets within Census’ proprietary ticketing system, Remedy • Reset passwords and unlocked accounts using Active Directory • Use McAfee ePolicy Orchestrator to unlock computers that are locked off network
Technical skills
Active Directoryc++htmlpythonSCCMSQL
    NASA Goddard Space Flight Center
    November, 2016 - November, 2016