Briana Fletcher


About Me

Future Systems Administrator, Bowie State University Graduate, Former IT Student Trainee at US Census Bureau

Location

Laurel, Maryland
New Orleans, Louisiana
Education
    Bowie State University
    September, 2013 - May, 2017
    degree
    Bachelor's
    majors
    Computer Networking and Telecommunications
    Information Technology (IT)
Work Experience
    U.S. Census Bureau
    Student Trainee
    Suitland, MD, United States
    May, 2016 - September, 2017
    company
    U.S. Census Bureau
    title
    Student Trainee
    overview
    • Facilitated the return of any leased Census Bureau assets, track the status of leased assets, and pre-configure any appropriate assets before deploying. • Assist in annual inventory by locating IT equipment and having them processed • Updated assets in Sunflower Systems to proper divisions, users, and locations • Used an inventory log to track assets returning and leaving the warehouse • Maintained inventory control policies and procedures • Kept careful track of inventory via database systems such as Access based Equipment Manager • Gathered monitors and peripherals for surplus • Gathered equipment for new hires • Installation of dual monitors Assemble work at home kits • Providing technical support to Census’ Lan Technology Support Office via departmental wide maintenance, installation, configuration, and inventory of their technological assets and equipment. • Currently assisting with a departmental wide migration from standard desktop station to laptops • Assist with the maintenance and deployment of laptops for Census Bureau employees and staff • Perform technology supporting tasks including both laptop drive erasing and laptop imaging using SCCM • Perform the installation of any supporting/auxiliary equipment including docking stations and monitors • Encrypt laptop drives via McAfee Drive Encryption software • Log, manage, and resolve incident tickets within Census’ proprietary ticketing system, Remedy • Reset passwords and unlocked accounts using Active Directory • Use McAfee ePolicy Orchestrator to unlock computers that are locked off network
Skills
Technical skills
Active Directoryc++htmlpythonSCCMSQL
Volunteer
    NASA Goddard Space Flight Center
    November, 2016 - November, 2016