Brianna Campbell
Location
Raleigh, NC
Whiteville, NC
Education
N
North Carolina Central University
August 2021 - May 2023
degree
Master's
major
Social Work
N
North Carolina Central University
Work Experience
L
Lenovo
Technical Account Manager
Morrisville, NC, US
June 2020 - present
company
Lenovo
title
Technical Account Manager
overview
- Manages Open Service Requests and Orders to a successful conclusion
- Maximizes the value of the customer's investment in Lenovo products and services throughout the end-to-end customer lifecycle
- Ensures effective ownership, communication, coordination, and facilitation of support service activities between the customer, support teams, account
- Acts as a single point of contact for customer escalations and owns the coordination and oversight of problem-solving efforts between customers, support
C
Cisco
Escalation Manager
Morrisville, NC, US
December 2019 - June 2020
V
Verizon Business Solutions
Project Coordinator
Cary, NC, US
February 2019 - December 2019
A
AT&T
Technical Support Engineer
Durham, NC, US
September 2015 - February 2019
Skills
Administrative OperationsAnalytical ThinkingApex CodeBusiness Process ImprovementCertified Project Management ProfessionalCiscoCommunication SkillsCoordination SkillsCustomer Account ManagementCustomer Demand PlanningCustomer Lifecycle ManagementDashboardsElectrical SwitchesExpeditingExpertise in CommunicationsField Service ManagementHard Work and DedicationInternet ServicesKnowledge ManagementLean Six Sigma Green BeltMaintenanceMetricsMicrosoft DynamicsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft SharePointMicrosoft TeamsMicrosoft WordNetworking SkillsNetwork RoutersOpen Service Interface DefinitionsPower BIPRINCE2Problem SolvingProject ManagementProject PlanningProject SupportResearch SkillsRisk AnalysisSalesSAP ApplicationsSchedulingSocial SciencesSocial WorkStakeholder ManagementTechnical SupportVoIPWide Area Networks